National Hill View Public School

NHVPS MERCHANDISE – PRIVACY POLICY

Effective Date: 15.12.2025
Last Updated: 15.12.2025

National Hill View Public School (NHVPS) values the trust you place in us. This Privacy Policy explains how information is collected, used, and protected when you purchase or browse official NHVPS merchandise through our website.

1. Information We Collect

When you interact with our merchandise store, we may collect:

  • Name, contact number, email address
  • Shipping and billing address
  • Order and transaction details
  • Device and browser information (IP address, operating system, cookies)

We do not store your debit/credit card or payment credentials.

2. How We Use Your Information

Your information is used strictly to:

  • Process and fulfil merchandise orders
  • Communicate order confirmations and delivery updates
  • Handle exchange requests
  • Improve website experience and service quality
  • Share merchandise-related updates (only if you opt-in)

NHVPS does not sell, rent, or trade your personal data.

3. Consent

By placing an order or submitting information on our website, you consent to the collection and use of your data for order-related purposes only.

You may withdraw marketing consent at any time by contacting us at:
Email: enquiry@nhvps.com

4. Payments & Security

All payments are processed through secure third-party gateways such as Razorpay, compliant with PCI-DSS standards.

NHVPS does not retain payment information. Transaction data is encrypted and used only to complete purchases.

5. Third-Party Services

Logistics partners and payment gateways receive only the information necessary to perform their services. Each provider operates under its own privacy policies.

Once you leave the NHVPS website, this policy no longer applies.

6. Data Protection

We follow industry-standard safeguards to protect your information against unauthorised access, misuse, or disclosure.

7. Cookies

Cookies are used to maintain session integrity and improve site experience. They do not personally identify you on other websites.

8. Children’s Privacy

Our merchandise platform is intended for parents and guardians. Orders placed for students are assumed to be made with adult consent.

9. Policy Updates

NHVPS may update this policy periodically. Changes will be reflected on this page with an updated revision date.

10. Contact

For any privacy-related concerns or data requests, contact:

NHVPS Merchandise Team
enquiry@nhvps.com

National Hill View Public School,
Ideal Homes Township,
Rajarajeshwari Nagar, Off Mysore Road,
Bengaluru – 560098

Last Updated: November 05, 2025

At National Hill View Public School (“NHVPS”, “we”, “us”, or “our”), our commitment to nurturing young minds is rooted in a profound value system that places trust, integrity, and the holistic well-being of every child at its heart. As a cornerstone of our educational ethos, privacy is more than a regulatory obligation—it is a guiding prescription that empowers families to engage with confidence, knowing their shared stories and aspirations are safeguarded with the utmost care. This Privacy Policy reflects our institutional dedication to ethical stewardship, ensuring that every interaction with our website (the “Site”) at www.nhvps.com, our services, or school activities honors the sacred bond between educators, parents, and students. We approach data not as a commodity, but as a bridge to foster growth, collaboration, and a supportive learning community.

This Privacy Policy is crafted with parents and guardians at its forefront, acknowledging your vital role in your child’s educational journey. It applies to all visitors, parents, students, staff, alumni, and other users of the Site and NHVPS services. By using the Site, submitting information to us, or engaging with our school, you consent to the practices described herein, always in service of our shared goals. However, this policy does not apply to third-party websites or services linked from our Site—please review those separately.

We may thoughtfully update this policy to align with evolving best practices or legal landscapes, always prioritizing transparency. The latest version will be posted here, with the update date noted above. We invite you, as valued partners in education, to review it periodically. For any questions or heartfelt concerns, please reach out to us at nhvpsblore01@gmail.com or by phone at +91-80-28603163—we are here to listen and support.

1. What Information Do We Gather?

In our shared pursuit of excellence, we collect personal information with gentle intention, always centering the needs of students and their families. This may be in electronic or physical form, tailored to your connection with NHVPS—whether as a prospective parent exploring our community, a current guardian celebrating milestones, a dedicated staff member, or a curious website visitor.

1.1 Information for Student Enrollment and School Services

  • Personal Details: Name, address, date of birth, gender, contact information (phone, email), emergency contacts, and government-issued identification (e.g., Aadhaar number, if applicable).
  • Educational and Admissions Data: Previous school records, academic performance, references, interests, and extracurricular activities.
  • Health and Well-Being Information: Medical history, allergies, immunization records, disabilities, or special educational needs (collected only with consent and for safety).
  • Family and Guardian Details: Parent/guardian information, including occupation and communication preferences.
  • Survey and Feedback Responses: Responses about school services, satisfaction, or event registrations.

1.2 Information for Staff Applications and Employment

  • Personal and Background Details: Name, address, date of birth, nationality, qualifications, references, and pre-employment screening information (e.g., criminal background checks).
  • Professional Data: Employment history, skills, and certifications.

1.3 Information from Website Visitors

  • Technical Data: IP address, browser type, device information, pages visited, and time spent on the Site (used for analytics).
  • Marketing Responses: Preferences for newsletters, event invitations, or alumni updates.

We approach sensitive personal information with respect, collecting it only when essential for educational, health, or legal purposes and always protected appropriately.

2. How Do We Gather This Information?

Our collection practices are guided by a deep respect for consent, necessity, and the greater good, in harmony with laws like the Digital Personal Data Protection Act, 2023 (India).

2.1 Lawful Bases for Collection

  • Consent: For optional communications such as marketing or surveys.
  • Contractual Necessity: To fulfill enrollment or employment obligations.
  • Legitimate Interests: To deliver education, safeguard the school community, and improve services.
  • Legal Obligations: For required record-keeping or reporting.
  • Vital Interests: For health or safety emergencies.
  • Public Task: Where applicable in public education functions.

2.2 Methods of Collection

  • Online forms (enrollment applications, “Contact Us”).
  • In-person or email communications (parent-teacher exchanges, applications).
  • Surveys, events, or school gatherings.
  • Automated tools such as cookies (see Section 12).
  • Public sources (used sparingly, e.g., alumni directories).

3. How Do We Use the Information?

We use information to support student education, safety, and the operation of the school:

  • Manage enrollment, attendance, and academic records.
  • Send updates on events, progress, or urgent matters via email, SMS, or phone.
  • Provide counseling and health-related support.
  • Improve the Site and school services through analytics and feedback.
  • Process fees, donations, and administrative transactions.
  • Recruit and manage staff.
  • Send newsletters or community updates (with opt-out options).
  • Comply with legal obligations and protect the school community.

Our Promise to Parents: We will use the data you share strictly for the well-being and education of your child—never for profit, and only as necessary. We retain information only as long as required (for example, student records retained for 7 years post-graduation).

4. Will We Share Your Information with Anyone Else?

We do not sell, rent, or trade your information. Sharing is limited, ethical, and purpose-driven:

  • Internal Sharing: With NHVPS staff, teachers, and administrators on a need-to-know basis.
  • Trusted Third Parties: Service providers that support school operations (bound by data protection agreements and audited annually to ensure compliance with applicable law, including the Digital Personal Data Protection Act, 2023).
  • Legal Requests: To authorities, courts, or regulators when required by law.
  • Collaborative Partners: For programs such as exam boards, with explicit parental permission where applicable.
  • Anonymized Insights: Aggregated data used for research or reporting with individual identifiers removed.

5. Where Do We Store and Process the Information?

Your information is stored primarily on secure servers located in India, with backups in compliant global data centers (for example, EU cloud providers) where required. Cross-border transfers, if any, follow applicable Indian laws and contractual safeguards (such as standard contractual clauses).

Retention Policy

We retain information only as long as necessary. The following matrix summarizes our retention approach:

Data TypeRetention PeriodPurpose / Notes
Student Enrollment & Academic Records7 years post-graduationContinuity and legal compliance; securely archived then erased.
Health & Well-Being InformationDuration of enrollment + 1 yearFor ongoing safety; deleted upon request or when no longer required (parental oversight).
Parent / Guardian Contact DetailsActive enrollment + 2 yearsFor communications; refreshed with consent and retired afterward.
Staff Employment Records5 years post-employmentFor compliance and institutional learning; anonymized where appropriate.
Website Analytics & Cookie DataUp to 12 monthsTo improve user experience; purged automatically.
Event Photographs & Videos2 years or until permission withdrawnUsed to celebrate school life. No student’s full name or identifying details are published without explicit permission.

6. Security

We employ industry-standard technical, administrative, and physical safeguards—encryption, access controls, firewalls, and regular audits—to protect personal data. While we work diligently to secure data, no system is completely impervious to risk. Please help by using secure connections and strong passwords. If you suspect a security issue, contact us immediately.

7. Passwords and Account Security

If you have an account (for example, a parent portal), you are responsible for maintaining the confidentiality of your password. We may suspend access where misuse is suspected and encourage regular password updates and mindful logouts.

8. Your Data Protection Rights

You have rights in relation to your personal data, including:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete data.
  • Erasure: Request deletion where legally permitted (balanced with legal retention needs).
  • Objection/Restriction: Object to or request restriction of processing (e.g., marketing).
  • Portability: Receive your data in a portable format.
  • Withdraw Consent: Withdraw consent for non-essential processing at any time.

To exercise these rights, email nhvpsblore01@gmail.com. We respond within one month. Verification steps will be taken to ensure requests come from the data subject. For further assistance, you may contact our Data Protection Officer or the Data Protection Board of India.

9. Consent

By using the Site or sharing information, you provide consent for the processing described in this policy. You may withdraw consent for non-essential uses (such as marketing) at any time via email. For children under 18, parental consent is required for data collection and sharing.

10. Information You Share Socially

If you share NHVPS content on social platforms (e.g., Facebook, Instagram), those platforms’ policies will apply to that shared content. NHVPS is not responsible for third-party handling of information shared or posted on external social media.

11. Third-Party Websites

Our Site may link to third-party websites for convenience. These links do not imply endorsement and those sites have their own privacy practices. Please review their policies separately before interacting with them.

12. Cookies – Our Digital Clause

We use cookies—small files stored on your device—to provide functionality and analytics. Categories include:

  • Essential: Necessary for site navigation and core functions.
  • Analytics: Aggregate usage data (e.g., Google Analytics) to improve the Site.
  • Preferences: Remember language or other user choices.

Manage cookie preferences through your browser settings (for example, in Chrome: Settings > Privacy > Cookies). Disabling certain cookies may affect Site functionality. For more detail, refer to our Cookie Policy (if available).

13. Contact Us

Your voice is the heartbeat of our community—please reach out with questions or requests:

With deepest gratitude for entrusting us with your child’s light. Together, we illuminate futures.







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    NHVPS Merchandise Exchange Policy

    At NHVPS, we aim to ensure a smooth and transparent exchange experience for all customers. Please review the guidelines below before initiating an exchange.

    General Exchange Conditions

    • Exchanges are accepted within 7 days from the date of receiving the product.
    • All original tags and labels must remain intact.
    • The merchandise must be unused, unwashed, and in its original condition.
    • Items must not be dirty, damaged, or altered in any form.

    For Parents / Alumni / Others

    • Customers must courier the product to the NHVPS address provided.
    • Return courier charges will be borne by the customer.
    • Replacement will be shipped once the original item is received and verified.

    For Students

    • Students may bring the product directly to their respective NHVPS campus for an exchange.
    • The exchange will be processed at the school level after verification.
    • High-grade natural jute
    • Stitched cotton handles
    • Wipe with damp cloth
    • Do not scrub printed area
    • Do not machine wash
    • Air dry
    • Keep away from moisture
    • 100% natural jute
    • Reinforced cotton handles
    • Spot clean only
    • Do not machine wash
    • Do not bleach
    • Air dry completely
    • Store in a dry place
    • Cotton-rich fleece blend
    • Brushed interior for comfort
    • Standard sweatshirt fabric (NOT dry-fit)
    • Gentle machine wash, cold
    • Wash inside-out
    • Use mild detergent
    • Avoid bleach & softeners
    • Line dry in shade
    • Light iron (not on print)
    • Do not dry clean
    • 60–70% cotton + 30–40% polyester fleece
    • Soft brushed inner lining for warmth
    • Medium-weight, comfort-fit sweatshirt material
    • Machine wash cold, gentle cycle
    • Turn inside-out before washing
    • Mild detergent only
    • Do not bleach
    • Line dry or flat dry (avoid dryer heat)
    • Iron on low heat (avoid print area)
    • Do not dry clean
    • Dry-fit polyester blend
    • Quick-dry and breathable
    • Cold gentle wash
    • No bleach or softener
    • Line dry only
    • Do not iron print
    • Do not dry clean
    • 100% premium bio-washed cotton
    • Soft, breathable, and durable
    • Machine wash cold (30°C)
    • Use a mild detergent
    • Wash inside-out
    • Do not bleach
    • Tumble dry low or line dry
    • Iron inside-out on low heat
    • Do not dry clean