NHVPS MERCHANDISE – EXCHANGE POLICY

Please read carefully before placing an order.

NHVPS merchandise is produced in limited batches and customised for our school
community. Therefore, we do not offer refunds under any circumstances.

1. Exchange-Only Policy

• No refunds will be issued once an order is placed.
• Exchanges are permitted only for size or manufacturing defects, subject to eligibility.

2. Exchange Window

• Exchange requests must be raised within 7 days of delivery.
• Requests raised after this period will not be accepted.

3. Eligibility for Exchange

Items must:

• Be unused, unworn, and unwashed
• Be returned in original packaging with tags intact
• Be accompanied by proof of purchase

4. Non-Exchangeable Items

• Customised or special-edition merchandise
• Items damaged due to misuse, washing, or improper handling
• Clearance or discounted items
• Accessories and personal-use items (if applicable)

5. Exchange Process

1. Email us at
   enquiry@nhvps.com with:
   • Order ID
   • Reason for exchange
   • Clear images (for defects)
2. Once approved, exchange instructions will be shared.
3. Replacement will be dispatched after quality verification.

6. Shipping Costs

• Customers bear return shipping costs unless the item has a verified manufacturing defect.
• NHVPS is not responsible for items lost during return transit.

7. Availability Clause

Exchanges are subject to stock availability.
If the requested size or item is unavailable, no refund or credit note will be issued.

By placing an order, you acknowledge and accept this exchange-only policy.